ABOUT

FAQ

Shipping and Returns

Do you offer free shipping?

Yes! We offer free USPS shipping within the USA.

Where do you ship?

Continental United States, Alaska and Hawaii.

Do you ship internationally?

We currently ship to Canada, Australia and Japan.

Do you ship to APO/FPO addresses?

We offer shipping to APO/FPO addresses.

How long will it take for my international order to arrive?

Please allow 5-10 business days to fulfill order. Shipping via Yamato Transport will take 4-7 days in transit.

What is your return policy?

Returns must be received at our warehouse within 15 days of the date of your order receipt for a full refund. Allow 7 days transit time when returning your item.

• Merchandise must not be worn, altered, or washed.
• Merchandise must have all tags attached.
• Final Sale items may not be returned. Final sale items include goods identified with a $.97 price, Face Masks, and Gift Cards.
• Returns will NOT be accepted after 15 days.
• We reserve the right to refuse a refund request that does not comply with our return policy.
• We reserve the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

What cannot be Returned?

• Face Masks
• Final Sale clothing items identified with prices ending in $.97.

How do I make a return?

1. Email us at returns@alwaysaline.com. Include your order number, item description and reason for the return.

2. Repackage your merchandise securely. Cover or remove any original mailing address labels or carrier barcodes on the package. Affix the prepaid USPS shipping label (sent via email upon your request) to the package. Be sure to keep the tracking number of the label for your records.

3. Drop your package off at a U.S. Postal Service mailbox or post office. You can also visit www.usps.com/pickup to arrange for a free pick-up.

4. You will receive an email once your return has been processed. Please allow 7 days from the time we receive your return for it to be processed. 

Where do I send my return merchandise?

always a.line
c/o Returns
729 Emily St
Honolulu, HI  96813

When will I receive my refund?

Once we receive and inspect your return, we will issue a refund within 7 business days. Your refund will be made in your original form of payment. It may take one to two billing cycles for your refund to appear on your credit card statement.

How can I make an exchange?

We do not make exchanges. We encourage you to place a new order for the item online. Returns must be received at our warehouse within 15 days of the date of your order receipt for a full refund. See our Return Policy above for details.

Gift Orders

Can I include a gift receipt with my order?

Yes. Please request a gift receipt to be included with your gift. Return or Exchange instructions will be noted on this receipt. 

What is the return policy on gifts?

• You must have an original order number—noted on your gift receipt.

• Returns on gifts must be made within 30 days from date of purchase.

• Merchandise must not be worn, altered, or washed.

• Merchandise must have all tags attached.

• Final Sale items cannot be returned. Final sale items include goods identified with a $.97 price, Face Masks, and Gift Cards.

• Store credit will be issued upon receipt and inspection of merchandise.

• Store credit is valid for 3 months from issue date.

• We reserve the right to refuse a refund request that does not comply with our return policy. 

• We reserve the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

How do I return a gift?

1. Email us at returns@alwaysaline.com to inform us that you are returning a gift. Refer to your gift receipt: include your order number, item description and reason for the return. 

2. We will email you a prepaid USPS shipping label.

3. Repackage your merchandise securely. Cover or remove any original mailing address labels or carrier barcodes on the package.

4. You will receive a store credit once your return has been approved and processed. Store credit is valid for 3 months after issue date. Please allow 7 days from the time we receive your return for your store credit to be processed. 

How do I exchange a gift?

We do not make exchanges on gifts. Please contact us for any questions or concerns.

Store Credit

When does store credit expire?

3 months after issue date.

How do I redeem store credit?

Enter your store credit number in the Gift card or discount code field on the payment page during checkout. You may use any, all, or none of your store credit when completing your order.

How do I check my store credit balance?

Keep track of your balance via your user account on our website. You may also refer to your original email to review your updated balance.

Can I use my store credit in the Pop-Up shop?

Yes, of course!

Sizing and Garment Care 

How do I know my size?

For proper sizing of our garments, please refer to our sizing chart. In general, regular sizing is for women 5'5" and above. Petite sizing is for women 5'4" and below.

How do I care for my garments?

To care for your garment, we recommend hand washing with cold water. Hang to dry or light tumble dry. Iron on low heat as needed.

How do I care for my face mask?

Wash your mask by hand and hang them to dry. We recommend not putting them in the dryer due to potential shrinkage.