FREE USPS SHIPPING ON ALL U.S. ORDERS!
Note: A shipping fee will be applied upon checkout for orders to Canada, Australia or Japan.
FREE USPS SHIPPING ON ALL ORDERS



Shipping Information

Do you offer free shipping?
Yes! We offer free USPS shipping within the USA.

Where do you ship?
Continental United States, Alaska and Hawaii.

Do you ship internationally?
We currently ship to Canada, Australia and Japan.

Do you ship to APO/FPO addresses?
We offer shipping to APO/FPO addresses.

How do you ship?
All orders shipped domestically to Canada and Australia are sent via the United States Postal Service (USPS) Priority Mail. All orders shipped to Japan are sent via Yamato Transport.

When will my order be shipped?
Orders are processed and shipped from Monday through Friday. Weekends and holidays are excluded.

How long will it take for my domestic order to arrive?
Shipping typically takes 5 to 10 business days. If you would like expedited shipping, we can send your order via UPS 2nd Day Air for a fee of $30.

How long will it take for my international order to arrive?
Please allow 5-10 business days to fulfill order. Shipping via Yamato Transport will take 4-7 days in transit.

Can I track my order online?
Yes. You will receive a USPS tracking number as soon as your order ships.

 

Payment

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and JCB. You can also pay via PayPal, Google Pay, Apple Pay and Shop Pay. We do not accept prepaid cards at this time.

Will you provide an order confirmation?
Yes. You will receive an email confirmation of your order.

 

Return Policy

What is your return policy?
Returns must be received at our warehouse within 15 days of the date of your order receipt for a full refund. Allow 7 days transit time when returning your item.

  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached.
  • Final Sale items may not be returned. Final sale items include goods identified with a $.97 price, Face Masks, and Gift Cards.
  • Returns will NOT be accepted after 15 days.
  • We reserve the right to refuse a refund request that does not comply with our return policy. 
  • We reserve the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

What cannot be Returned?

  • Face Masks
  • Gift Cards
  • Final Sale clothing items identified with prices ending in $.97.

Can I get free shipping on returns?
Yes. We will email you a prepaid USPS shipping label.

How do I make a return?

  1. Email us at returns@alwaysaline.com. Include your order number, item description and reason for the return.
  2. Repackage your merchandise securely. Cover or remove any original mailing address labels or carrier barcodes on the package. Affix the prepaid USPS shipping label (sent via email upon your request) to the package. Be sure to keep the tracking number of the label for your records.
  3. Drop your package off at a U.S. Postal Service mailbox or post office. You can also visit www.usps.com/pickup to arrange for a free pick-up.
  4. You will receive an email once your return has been processed. Please allow 7 days from the time we receive your return for it to be processed. 

Where do I send my return merchandise?
always a.line
c/o Returns
729 Emily St
Honolulu, HI  96813

 

Refunds

When will I receive my refund?
Once we receive and inspect your return, we will issue a refund within 7 business days. Your refund will be made in your original form of payment. It may take one to two billing cycles for your refund to appear on your credit card statement.

 

Exchanges

How can I make an exchange?
We do not make exchanges. We encourage you to place a new order for the item online. Returns must be received at our warehouse within 15 days of the date of your order receipt for a full refund. See our Return Policy above for details.

 

Gift Orders

Can I include a gift receipt with my order?
Yes. Please request a gift receipt to be included with your gift. Return or Exchange instructions will be noted on this receipt. 

What is the return policy on gifts?

  • You must have an original order number—noted on your gift receipt.
  • Returns on gifts must be made within 30 days from date of purchase.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached.
  • Final Sale items cannot be returned. Final sale items include goods identified with a $.97 price, Face Masks, and Gift Cards.
  • Store credit will be issued upon receipt and inspection of merchandise.
  • Store credit is valid for 3 months from issue date.
  • We reserve the right to refuse a refund request that does not comply with our return policy. 
  • We reserve the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

 How do I return a gift?

  1. Email us at returns@alwaysaline.com to inform us that you are returning a gift. Refer to your gift receipt: include your order number, item description and reason for the return. 
  2. We will email you a prepaid USPS shipping label.
  3. Repackage your merchandise securely. Cover or remove any original mailing address labels or carrier barcodes on the package.
  4. You will receive a store credit once your return has been approved and processed. Store credit is valid for 3 months after issue date. Please allow 7 days from the time we receive your return for your store credit to be processed. 

How do I exchange a gift?
We do not make exchanges on gifts. Please contact us for any questions or concerns.

 

Store Credit

When does store credit expire?
3 months after issue date

How do I redeem store credit?
Enter your store credit number in the Gift card or discount code field on the payment page during checkout. You may use any, all, or none of your store credit when completing your order.

How do I check my store credit balance?
Keep track of your balance via your user account on our website. You may also refer to your original email to review your updated balance.

Can I use my store credit in the Pop-Up shop?
Yes, of course!

 

Digital Gift Cards

Can I return gift cards?
No. Gift cards are final sale. Gift cards are nonrefundable and cannot be transferred, exchanged, resold, or redeemed for cash. 

What if I lost my gift card information?
Check your user account online or contact us at sales@alinehawaii.com.

When do gift cards expire?
Two years from issue date (unless otherwise noted)

How do I redeem a gift card?
Enter your gift card number in the gift card or discount code field on the payment page during checkout. You may use any, all, or none of your store credit when completing your order.

How do I send a gift card to the recipient?
Electronically—by email or instant message. You may also print it out on your own. The recipient will receive instructions on how to open and redeem their gift online or at our Pop-Up shop. 

How do I check my gift card balance?
Keep track of your balance via your user account on our website. You may also refer to your original email or instant message to review your updated balance. 

Can I use the gift card in the Pop-Up shop?
Yes, of course!

 

 

Sizing and Garment Care 

How do I know my size?
For proper sizing of our garments, please refer to our sizing chart. In general, regular sizing is for women 5'5" and above. Petite sizing is for women 5'4" and below.

How do I care for my garments?
To care for your garment, we recommend hand washing with cold water. Hang to dry or light tumble dry. Iron on low heat as needed.

How do I care for my face mask?
Wash your mask by hand and hang them to dry. We recommend not putting them in the dryer due to potential shrinkage.

 

A.List Rewards

When I try to create an account, this message appears: This email address is already associated with an account. If this account is yours, you can reset your password. What do I do?

If you have made an order with us in the past but did not create an account, you are in our system but will still need to create an account to be eligible for A.list rewards.

  1. Click reset your password, then enter your email address.
  2. You will receive an email to activate your account. Open email. Click on button to activate your account. You will be redirected to our website.
  3. Enter a password, confirm the password and click the Activate Account button.

You are now added to our system as an always a.line account holder where you can start earning rewards.

When do I start earning rewards?

Beginning February 1, 2021, rewards will apply for every $100 spent per purchase.

What is a Rewards code used for?

When you have an account and make your first $100 purchase you will receive an email with a Rewards Code. This code is unique to your account. You can enter this code at checkout online and when shopping in-person to apply your rewards.

How do I apply rewards towards my purchase?

Log in to your account for easy check out. Click on the Apply Rewards button in the shopping cart to redeem your reward. The reward will automatically be deducted from your account upon check out. Also, you can enter this code at checkout online and when shopping in-person to apply your rewards.

Where can I see my rewards balance?

By logging into your account youʻll be able to view your balance by:

  1. Viewing your account details
  2. When adding an item to your shopping cart
  3. Using the Rewards icon at the bottom right of your screen
  4. Sending us an email  

If I return an item and used my rewards, what happens to the rewards?

On a return, all payments will be returned to the original payment method.  Rewards will be credited back to your account.

Do the rewards expire?

Yes. The rewards membership restarts and ends each calendar year. You must use your rewards by December 31st or lose it on January 1st. No exceptions.

Can I apply my rewards to any purchase?

Yes! It is just like cash, no restrictions on sales or discounts.

Can I earn rewards on any purchase?

A minimum purchase of $100 per purchase is required to earn a reward.